Dick
User
A Hatchling Earthworm
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How about a responce? - 2005/10/07 02:35
I'm not really sure who's running this site or WD, but their complete lack of communication is really starting to get old. Three MONTHS ago, I placed an order for back issues of WD. Oops, sorry, I was told, they have all been shipped back East to the new management. So I waited. Now they are up and running and I have heard nothing. I wrote an e-mail politely requesting at least an acknowledgment, but no joy. I wrote another e-mail, then a third, but nothing but silence. Not a "we're looking into it" not a "we'll get to it soon", nothing.
I've tired to make allowances for the new management but come on, just how long does it take to send an e-mail reply? I can only conclude that these people may well be well intentioned, but they have no concept of customer service. I should have known by the way they treated the old BB.
I guess I have no choice but to take the step I've been trying to avoid and cancel the order, stopping payment on the credit card. I would advise anyone thinking of ordering from them or doing any sort of business with the new management to expect a non response to any orders placed and to have all inquiries ignored.
I'm curious to see if they even bother to read the BB and take the trouble to post some sort of reply.
Dick
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