Nola Lee
User
A Fertile Cocoon
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Re:How about a responce? - 2005/10/07 14:22
Dear Dick,
We are here to answer all your questions and assist you with your needs. First of all, the people who are running the website and WD are posted on the bottom of the Home Page described in the two articles titled Transition and Good Hands.
We did indeed receive your polite email regarding your back order. Please accept our sincerest apology for our untimely response. Our goals are to be quick to respond on matters such as yours. This past week we have sent out all of the back orders concerning the WD. These back orders transpired with payment through the Oregon office.
The transistion team in Cleveland has comitted themselves to customer service. We have purposely not taken any orders from anyone until we are definitely sure everyone that has purchased the WD newsletter from the Oregon office is satisfied.
We have noticed that you requested issue one through thirty four of the WD newsletter. Your package has been sent out to you today. However, we also included in your package issues 35, 36 and a special addition newsletter. We hope you enjoy.
Jamie also told me to give you a one year free subscription to the new quarterly newsletter that will be coming out in the near future. He also told me to refund all of your money that you paid because of the long wait and he thanks you for your patience. There will be a refund check shortly issued and sent out to you in the mail next week. He wants you to be happy.
Dick, while Jamie was in a good mood, I asked him that while we were at it, why don't we throw in a vacation for two for Dick to an exotic island in the carribean? . . . . . . Well. . . I tried!
Seriously, we value you as a customer. Let us know if we can assist you in any way in the future.
- Nola Lee
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